FAQs

                              FAQS

1.When will we ship the order after you place the order from us ?
After payment of orders, under normal circumstances, we will ship your order by expedited shipping within 48 hours. If there are irresistible factors, or we have holidays, we will inform customers of the shipment in advance.


2.How long will you receive the parcel ?
There are multiple warehouses for Hawink ,like in China, the United States and Europe. So we will match the best shipping location according to the customers’ address .Also we will ship the order out according to the shipping method selected by the customers.

Based on our past experience:

DHL for South America it takes about 10 days.

DHL for Asia it takes 3-5 days.

DHL for USA it takes 3-5 days.

DHL for Europe it takes 5-10 days.


3.How about the shipping cost and shipping methord?
答:If the order shows shipping free, so no extra shipping cost will be charged.
If it needs freight, the website will show the related shipping costs which based on the weight of the order and the selected shipping method. The charge of different standards shipping costs are different..

4.Under what circumstances will we have delayed delivery ?

1 The address, zip code, phone number, room number and other information filled in by customers will be contacted by the courier to refill the information ,because the courier cannot identify the information.

2 If the product is out of stock, we will delay the delivery and inform customers in advance.

3 There are irresistible external factors around the world, we will delay delivery and inform customers in advance.

 

 

ABOUT AFTER SALES SERVICE

5.How can we fix it when there is quality problem about our items within guarantee ?

Statement: We provide free machine repair and maintenance for our products within the warranty period.

After-sales service description:
1 If you purchase on the official website, leave a message to us through after-sales service window of the official website or send an email to our after-sales mailbox.
2 For purchases on other platforms, please contact the customer service.

Service Content:
1 If there is a serious quality problem of the product itself that makes it unusable, we will re-send the product for you, and we will take care of the shipping.
2 If there is only a small and simple fault, we will provide maintenance instructions to the customers,so you will repair it by yourself.
3 If the product is improperly operated or accidentally damaged during the quality warranty period, causing the machine to be unable to be used normally, we can provide paid repair service,we take care of the shipping for the cost of shipping by ourselves. If there is a situation which the shipping cost is high, we can provide you with a discount for your new order. Specific discounts should be negotiated by us. The maximum discount does not exceed 30%. (Only our official website)

The following conditions are not included in the free after-sales service:

1 Artificial damage, accidental damage

2 Failure to follow the operating specifications causes the machine to operate innormally

3 Warranty time expired

4 No proof of purchase

 


After sales problems beyond the warranty period?
Notes: We provide repair services to customers worldwide, regardless of whether they are within the warranty period. During the warranty period, we will take more responsibilities. After the warranty period, we will also provide services and charge fees appropriately.

1 For products beyond the warranty period, we charge a small price of manual fee. If we need to replace the parts, we will charge the cost of the parts. Of course, we will notify the customers of the cost in advance. We will evaluate whether the parts need to be replaced and repaired together. For products beyond the warranty period, customers need to pay the cost of express delivery.

2 If the user needs to repair the machine, first please contact us through the official website then inform us of the problems with the machine toghter with videos and photos. We will evaluate the possible problems of the machine, and then we will tell the customers the possible problems of the machine and the costs need. It is up to the customer to make sure whether to continue the maintenance. If the maintenance continues, we will repair it within 48 hours after receiving the product and the maintenance fee. After the repair is completed, we will notify the customers and communicate the shipping cost. If the customers believes that the maintenance cost is high and does not need the maintenance, we will provide a discount , there is no more than 20% for the customer’s new order. The discount is only on the our official website, and the specific discount can be used on the basis of the current selling price.

 

Thanks for your purchasing Hawink Tattoo® Kit. As starter or professional tattoo machine kit, Hawink Tattoo® Kits are great because we offer all quality parts you need for tattooing. For those who want better quality parts, purchasing individual components is the path for you. You can get all range tattoo equipment from Hawink Tattoo® online store www.hawink.com

You can follow 2 steps to set up your tattoo machine kit. 

Step 1. Assembling the Gun

1. Sanitize your hands. Tattoo guns need to be treated with the utmost care. Take precaution before handling these machines. Wash your hands with antibacterial soap or wear latex gloves.

2. Familiarize yourself with the gun. The frame holds all the pieces together. Then you have two electromagnetic coils which provide the power for the machine. The coils rapidly move the armature bar, which is connected to a barred needle. The power supply connects to the electromagnetic coils. All of these components can be removed or replaced as needed.

3. Assemble the barrel. Inspect the grip of the gun. There are two sides of the grip for the tube and the gun's tip. Set these to the preferable length, and tighten the two screws on the grip. On average the needle shouldn't exceed the tip more than 2 mm and no less than 1 mm. If there is excessive blood, then your needle is too long.

4. Set up the needle. Take a look at the needles you received with the kit. You should have a few different sizes of needles. Install one of the needles by inserting it through the tube towards the tip. Be careful not to dull a needle while assembling. 

5. Secure the nipple. The nipple, also known as a grommet, secures the needle and grip to the gun’s base. Place a nipple on the armature bar pin. Fasten the needle’s blunt end onto the nipple.

6. Adjust the needle. Once you’ve assembled the grip, you need to adjust the length of how much the needle is exposed. You can adjust the needle’s exposure by adjusting the tube vise. The tube vise is the adjustable screw in between the armature and needle.

Step 2. Connecting the Power Supply

1. Power supplies vary in specifications and voltages. Examine the power supply, make sure you are running the proper voltage into your machine.

2. Attach your footswitch to the power supply. The footswitch activates and regulates the power from the power supply to the needle.

3. Connect the gun to the power supply. You’ll need to connect the gun to the power supply using clip cords. There will be a clear location at the bottom of the gun for the cable to connect to. There should only be two inputs on the power supply itself. Make sure you connect the cables in their proper location.

4. Test the machine. Once everything is connected and assembled, you’re ready to test the gun. The needle should vibrate at a quick speed upon pressing the footswitch.

5. Practice on fruit. A good way to practice your art is by practicing on apples, pears or practice skins.

 

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