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Return Policy

R e t u r n s

No returns accepted on ink, Tattoo Needles. Store Credit will be provided for any product that may be damaged or lost in transit. Orders must be checked upon delivery and reported to the shipping partner, if there is visible damage to packaging. We accept return of products. Customers have the right to apply for a return within 15 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

P l e a s e - N o t e:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason No restocking fee to be charged to the consumers for the return of a product.


Simply email us at sales@hawink.com with the following information:

Order Number

Item to return

Item condition

Reason for return

We will get back to you within 24 business hours. We are closed on Sunday. If you want to return the goods, please contact us before returning. Please do not return the goods directly to avoid loss. Once you have emailed sales@hawink.com and all return requirements are met; you will receive a return authorization. Please include your order number in your return package. Pack your item securely, use a sturdy box and include padding such as packing bubbles or in a self-adhesive padded envelope. Send back in secure packaging to the address provided on the return authorization within thirty (30) days of original purchase. If the returned item is missing any parts, or is damaged during return shipping because it wasn't packaged correctly, the buyer assumes responsibility.



Once the return is received at our warehouse, it can take from 3 to 5 days to process the return. Once the return is processed you will receive an email indicating that the return has been authorized and we will process the store credit for the return.


Please note, as indicated in the Requirements of a Return above, you will find there are no returns on Tattoo Machines. If you are experiencing issues with your machine, and the machine is within the warrantied time (From the day you receive the machine, all tattoo machines enjoy one-year warranty service (except for artificial damage; )) please follow these steps: Email sales@hawink.com describing the issues you are experiencing with the machine. Please include the invoice number, if you do not have your invoice number, please provide the email address or Name associated with the account. We will confirm your machine is under warranty, contact the manufacturer about the issue you are experiencing and provide a resolution to fix the machine if one exists. We will be in contact with you about the next steps moving forward once we identify the issue as each manufacturer has a different resolution for each matter.

R e f u n d s

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

Returns address:Room 502, Unit 1,996 Beicun Road, Choujiang Street, Zhejiang, China

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